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Check back often for additional FAQS!

Application

How do I submit an application?
Download the application and email it with all the required documents to CORE Capital Loan Program.
I want to apply for a follow-on loan, do I need to submit the same documents again?
Complete the application and email it CORE Capital Loan Program with any documents that have changed since your last loan was funded.  

PROCESSING

How long will it take to process my loan?

This is dependent upon how complete the application is and the time it takes to receive information requested by our team.  Once an application is reviewed, an email will be sent to the applicant at the email address provided on the loan application advising them if items are missing or clarification is needed.  If a response it not received, a follow-up email will be sent as time permits.  Applications are processed in the order a complete application package is received.  Incomplete or incorrect applications are placed back in the queue after the email is sent.  

Please allow a minimum of two-weeks after an application is submitted to receive the email noted above.

Funding

When will I receive my loan check?

Once the loan documents have been executed, we will start the process to issue the loan check.  You must be registered as a supplier with the City before this process can begin.  The mailing address entered in the registration portal is where the loan check will be mailed.  This address must match the mailing address listed on the loan application which is also added to the loan documents.  Failure to register as a supplier will result in a delay of the loan check.  

Please allow 5-7 days for the funding process.

How do I make changes to my Supplier information such as my mailing address?
You will create a username and password when you register as a Supplier.  You are able to log into the portal at any time to make needed changes.  Some changes may require a new W9 and CA590.  If you need assistance please reach out to Portal Help.

Invoices and Payments

What will my monthly payments be?

CORE Capital Loans are six-year (72 months) zero-interest loans with payments as follows:

  • $25,000 loan:  71 payments of $347.22, and one payment of $347.38
  • $50,000 loan:  71 payments of $694.44, and one payment of $694.76
How do I make a payment on my loan?

You can pay online with your Customer Number and Invoice Number (which can be found on your invoice ) at:  Online Payment Portal

 

If you wish to make a cash payment, please follow this link, Cash Payment, and scroll to the bottom of the page.  There is a link to instructions, make a payment, and the verification form.

When do I need to start making loan payments?

Loan payments begin within 60 calendar days from the effective date of the Commercial Loan Agreement and payments are due on the 1st of each month.

The effective date will always be the first of a month.  If a complete application is received and can be processed before the 15th of a month, the effective date will be the 1st of that same month. Loans processed after the 15th of the month will have an effective date of the 1st of the following month.   

Example:

  • Loans processed before November 15th will have an effective date of November 1st and the first payment will be due on January 1st.
  • Loans processed after November 15th will have an effective date of December 1st and a first payment date of February 1st. 
What happens if I am late making a payment(s)?

Late fees are charged as follows:

  • More than 30 days late:  5% of monthly payment
  • More than 60 days late:  10% of monthly payment
  • More than 90 days late:  15% of monthly payment
  • More than 120 late:  Loan is in default and is subject to the default provisions of the Commercial Loan Agreement
Borrowers who are delinquent on their loan(s) are ineligible for city funding opportunities, such as grants or additional loans, until such a time the loan is brought current.