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Sacramento 311 Call Center

Online Requests

Submit most common issues to the City through our Online Service Request Portal, including:

  • Animals
  • Broken parking meters
  • Code violations (e.g. water user complaints & Graffiti)
  • Garbage & Dumping
  • Streets & Lighting
  • Vehicle complaints


Download our 311 mobile app for iPhone and Android.

Download on the App Store Android App on Google Play


Phone:  311
  (916) 264-5011 (outside City limits)
  (916) 808-8563 TTY
  Note: If your call is routed to the County when dialing 311 within City Limits, please inform the 311 Agent, and they can forward your problem to your telephone service provider.  Alternatively, you can report the issue directly to your telephone service provider’s customer service department.
  Typical email response time is within 72 business hours.  If you need service sooner, please call us.

311 provides a single point of contact for City of Sacramento services. We handle requests for building permits, stray animals, utilities services, and much more. Our 311 customer service agents undergo extensive training to ensure each caller gets a courteous, quick and accurate response - 24 hours a day, including weekends and holidays. More...
Our Call Center operators can assist in Spanish, Russian, Hmong, and Tagalog.