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311 Call Center

Welcome to the redesigned 311 Call Center! Sacramento City 311 handles all City municipal service requests that are not police and fire related. Use our updated Service Request Tool to submit most common issues to our 311 agents. Our newly designed Knowledge Base contains answers to hundreds of common questions. 

Search for answers

Submit service request

download the MOBILE APP

The 311 mobile application allows you to make service requests 24 hours a day, 7 days a week, including holidays. We are committed to customer service and look forward to hearing from you. 

Key features:

  • Code violations (e.g. water user complaints & graffiti)
  • Recycling, Garbage, and Illegal Dumping
  • Streets & Lighting
  • Vehicle complaints
  • Broken parking meters
311 Mobile App Logo
Download on the App Store  Android App on Google Play

Call or email the 311 call center

Phone:  311
  (916) 264-5011 (outside City limits)
  (916) 808-8563 TTY
  Note: If your call is routed to the County when dialing 311 within City Limits, please inform the 311 Agent, and they can forward your problem to your telephone service provider.  Alternatively, you can report the issue directly to your telephone service provider’s customer service department.
  Typical email response time is within 72 business hours.  If you need service sooner, please call us.

311 provides a single point of contact for City of Sacramento services. We handle requests for building permits, stray animals, utilities services, and much more. Our 311 customer service agents undergo extensive training to ensure each caller gets a courteous, quick and accurate response - 24 hours a day, including weekends and holidays. More...
Our Call Center operators can assist in Spanish, Russian, Hmong, and Tagalog.