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What is 311?

3-1-1 is an easy-to-remember telephone number that connects customers with highly trained Customer Service Agents ready to help you with non-emergency City of Sacramento government matters.

Who can call 311?

City of Sacramento residents, businesses or tourists wishing to get non-emergency information or request services pertaining to the City of Sacramento government may call.

When can I call 311?

The 311 Customer Service Center is open 24 hours a day, 7 days a week, 365 days a year. Just dial 3-1-1 or if you’re outside the City limits call (916) 264-5011.

Why 311?

The City of Sacramento’s 311 Customer Service is part of an ongoing effort to make access to City government easier and more responsive to the needs of residents, businesses and visitors. Now there is no need to search the phone directory for the right City department - let us take care of that for you. 311 provides a single point of contact for the City of Sacramento’s government services.

Can I call 311 from my cell phone?

Yes. If for some reason you cannot get through on your cell phone, you may call 916-808-5011.

Can I submit anonymous service requests?

You may remain anonymous when submitting your service request to 311 Customer Service. However, the City departments responsible for delivering the service(s) you are requesting may wish to contact you for follow up or to request clarification, so you may wish to leave your name and phone number. Your contact information will only be shared with the City department working on your request.

Can I use my smart phone or mobile device?

The City of Sacramento’s 311 Customer Service portal offers full mobile support. You can also download the Sac311 Mobile App from Google play and the App Store.

Does the Sac311 Mobile App cost anything to use?

The City applications are free. Please note that in the absence of a Wi-Fi connection, the application uses your cellular network connection to submit requests. Please check with your carrier to see if you will be charged for usage.

How can I track my existing service request?

You can track your case online using the Search option on the City of Sacramento’s 311 Customer Service portal. You will need to know the service request number. We encourage users to create an account as there are many benefits associated to it, such as eliminating the need to re-enter your contact information each time you submit a request and can easily track the status and view the history of your requests.

What if I did not find what I was looking for and have additional questions or feedback?

We would love to hear from you! Please contact us:

Please direct matters of public safety to police or 911. The 311 apps and mobile web service are designed solely to assist in routine citizen requests.