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Water Service Termination Policy

The City of Sacramento Department of Utilities has a water service termination policy for customers who are late in paying their water bill. Under this policy, customers who are more than 2 months past due may be subject to their water being turned off.

To avoid being subject to the service termination policy, customers who become late in their payments or who cannot pay their current bill should contact the City of Sacramento Department of Utilities Billing at 916-808-5454 to see if they qualify for a payment arrangement.

The City offers a Sacramento Utility Rate Assistance. If you are an income-eligible customer, you can get a monthly credit on your water, sewer and garbage bill. Your total annual savings can add up to over $85 a year depending on the services you receive. Apply today!