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Water Meters 

 

The City of Sacramento,Department of Utilities is installing water meters, advancing metering communications technology, abandoning some backyard water mains, and installing new mains placed in the street right-of-way as part of the water meter program. Work began in May 2017 and is scheduled to be completed in 2021.

Important COVID-19 Information

Water meter and main line construction has been deemed an essential infrastructure project and therefore construction will continue through the COVID-19 shelter in place order. City staff, contractors, and their workers shall take all reasonable precautions to prevent the spread of the COVID-19 virus as recommended by the Centers for Disease Control and Prevention, California Department of Public Health, Sacramento County Department of Health Services, or any other governmental entity that issues COVID-19 recommendations. This includes, without limitation, those recommendations regarding sanitation of work sites, hand-washing, and social distancing.

YOU HAVE A NEW WATER METER, NOW WHAT?

If you’ve recently had your water meter installed, learn more about next steps, comparative billing and water saving tips.

Read a helpful update from the City’s program manager here
A quick overview of comparative and meter billing can be viewed here.
Save money on your Utility bill, learn more here.

Project Areas

 To see a larger map, click the link to the right: AWMP Project Map

Construction: What to Expect

When water meter construction takes place in your neighborhood, you will always have access to your home. However, access to parking on your street may be temporarily restricted while construction takes place.

When construction occurs at your property:

  • Water could be shut off for up to 4 hours
  • Access to your yards may be necessary
  • Sidewalk closures and traffic delays may occur

Construction Notifications

When construction is scheduled to begin at your property, you will be notified multiple times in advance, including: one week before construction, and again one day before the start of work.

Construction Hours: Weekdays, 7 a.m. to 6 p.m. & some Saturdays, 8 a.m. to 5 p.m.

After Construction Information

Following meter installation, it is normal for sediment to be disturbed in the service lines. As a result, the water inside of a home may appear cloudy or brown. Contractors flush the service lines at the hose bib located outside of each home. It is also recommended that property owners flush their inside lines by running cold water through a bathtub faucet until the water runs clear.

Following water main installation, the trench in the street will be temporarily filled. Final trench paving will be completed before project close-out.

For information on the City's street resurfacing program, visit Public Works' web page

If you’ve recently had your water meter installed, learn more about next steps, comparative billing and water saving tips.

Read a helpful update from the City’s program manager here.
A quick overview of comparative and meter billing can be viewed here.
Save money on your Utility bill, learn more here

Metered Billing:

Approximately three to four months after a meter installation is complete, property owners will see the metered rate vs the flat rate reflected on their water bill.

  • How to read your water meter bill here.
  • Learn more about metered billing here
  • Save money on your Utility bill, learn more here

After twelve months of comparative billing, monthly billing will automatically switch property owners from the flat rate to the metered rate. However, should a property owner wish to switch to the metered rate before the twelve months of comparative billing, they may do so at any time by calling customer service at (916) 808-5454.

Open Houses

Open houses have been held in each project area throughout the City. At this time, no additional open houses will be scheduled. View the Open House Information Boards online, or email watermeter@cityofsacramento.org with any questions.

Program history

In 2005, the City of Sacramento began one of its most significant capital improvement projects, the installation of water meters throughout the City. At that time, only 20% of the City’s water service connections were metered, so significant work was needed in order to meet state mandate (AB2572) by 2025.

In addition to the water meter installations, the City is also addressing its aging infrastructure and many project areas also include additional improvements. Improvements may include: relocating backyard water main pipelines to the street, and replacing older mains located within the street.

The state mandate does not provide funding to help offset costs for these improvements. Despite these challenges, the City has made steady progress over the past several years toward installing meters, as well as securing funding through rate increases, grants and bond sales to help accelerate the program and minimize the financial burden on customers.

The City has made steady progress toward installing meters. To date, nearly 135,000 meters have been installed bringing the City to nearly 99% metered. The City has secured funding through rate adjustments and bond sales in order to install the remaining meters by the end of 2021. 

 

Additional Information

Contact Us

Questions?
Call: 916-808-5870
Email: watermeter@CityofSacramento.org