City of Sacramento - Operations

The City of Sacramento
Grievance Procedure under
The Americans with Disabilities Act

This grievance procedure is established to meet the requirements of the Americans with Disabilities Act of 1990 (“ADA”). It may be used by anyone wishing to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs or benefits by the City of Sacramento. The City of Sacramento’s Disability Discrimination Policy governs employment-related complaints of disability discrimination.

The complaint should be in writing and contain information about the alleged discrimination such as name, address, phone number of the complainant and location, date and a description of the problem(s). Alterative means of filing a complaint, such as personal interviews or a tape recording the complaint, are available to persons with disabilities upon request.

The complaint should be submitted by the grievant and/or his/her designee as soon as possible but no latter than 60 calendar days after the alleged violation to:

Michael Paravagna, ADA Coordinator
City of Sacramento
915 I Street, Fourth Floor
Sacramento, CA. 95814
Phone: (916) 808-8795
Fax: (916) 808-7673
TTY: (916) 264-5707
MParavagna@cityofsacramento.org

Within 15 calendar days after receipt of the complaint, the ADA Coordinator or his designee will schedule a meeting with the complainant to discuss the complaint and possible resolutions.After an investigation and review the ADA Coordinator will respond in writing, and where appropriate, in a format accessible to the complainant.
The response will explain his/her position on the issue and offer options for substantive resolution of the complaint.

If the response by ADA Coordinator does not satisfactorily resolve the issue, the complainant and/or his/her designee may appeal the decision within 15 calendar days after receipt of the response to the City Manager.

After receiving the appeal, the City Manager or his designee will review the appeal and the ADA Coordinator finding. Within a reasonable period, after a review, the City Manager or his designee will respond in writing, and, where appropriate in a format that is accessible to the complainant, with a final resolution to the complaint.