The City of Sacramento is committed to providing accountable, transparent, fair and streamlined services to our customers. To this end, the ‘City to Customer’ program, City COMPASS, was developed to focus on developing a culture that is based upon: a) raising the bar on customer service through culture change, b) encouraging employees to become problem solvers rather than regulators, c) streamlining programs and processes for efficiency, d) improving organizational structures, and e) promoting an appropriate regulatory environment. In support of these strategies, several improvements for customers are underway such as:
For customer service questions, call 916-264-5011 or send an e-mail.
For information on the C2C program, email:
Michelle Heppner, Special Projects Manager
915 "I" Street, 5th Floor, Sacramento,CA 95814
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City to Customer |
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