Customer Service

Permit Counter

Location

300 Richards Boulevard, 3rd Floor
Sacramento, CA 95811

Hours

Monday through Friday (excluding City holidays)
9:00 AM to 4:00 PM
(Closed 12:00 PM to 1:00 PM for the lunch hour)

*Code Enforcement Staff is only available until 3:30 PM

 

Over the Counter Plan Review

1:00 PM to 4:00 PM, Monday through Friday
for projects requiring 20 minutes of review or less.

Counter Feedback Form

As one of our customers, you can tell us best how we're doing. Please help us by taking a moment to provide us with your thoughts about your visit to the permit counter.

Customer Service Warranty

A list of expectations to be provided to our customers at all stages of the development process. More...

Ombudsman

The Ombudsperson is a senior staff member that assists customers with issue resolution and relationship building with the Community Development Department. More...

Customer Open Exchange

Give us your feedback! More...

311

If none of the above options meet your needs, please contact 311 for City residents or (916) 264-5011 outisde the City, 24/7/365. They can connect you with the appropriate City office for what you need, as well as help you with document and information accessibility (language translation, etc.).