Ombudsperson/Issue Resolution
Who is the Ombudsperson?
The Ombudsperson is a senior staff member that assists customers with issue resolution and relationship building with the Development Services Department.
The Ombudsperson helps “Get the Customer to Success” by:
- Responding to customer concerns in a timely manner
- Providing an impartial party to assist with issue resolution
- Researching issues on behalf of the customer
- Coordinating and facilitating meetings between customers and City staff to ensure all measures of issue resolution are adequately covered and implemented
- Coordinating and facilitating inter-Departmental relations throughout the City, as necessary for issue resolution
The Ombudsperson assists with the following types of concerns:
- Differing interpretations of regulations, requirements, and conditions between the customer and City staff
- Finding alternative solutions to meet City regulations, requirements, and conditions
- Correcting errors that may have occurred during the development review process
- Assisting customers with a timely, seamless, and predictable development review process
How and when you can contact the Ombudsperson:
The Ombudsperson is available during normal business hours.
- Phone: (916) 808-7981
- E-mail: dsd-ombudsman@cityofsacramento.org
If you need assistance or have general information questions regarding contact information, locations, or the development review process, please call the Development Services Department Help Line at (916) 808-5656.