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CUSTOMER INPUT

customer_input

Our goal at the Sacramento Fire Department is to provide excellent customer service to our community. As our customer, your input is very important to us.

SURVEYS: 

Surveys are a critical part of our ability to continually improve our service to you and we appreciate you taking a few minutes to provide your feedback.

Patient Satisfaction Survey (ambulance transport)

Customer Satisfaction Survey 

Community Expectations Survey

OUTREACH ITEM:

Proposed Fire Code Amendments

SOCIAL MEDIA FEEDS

Dec 08 - The Sacramento Fire Department in cooperation with our partners at the American Red Cross and Pacific Gas and Electric Company put on a holiday safety demonstration yesterday morning. Fire crews burned a Christmas tree to demonstrate the importance of keeping your tree watered and away from open flames and other heat sources. As you can see, dry trees pose an extreme fire danger, and burn quickly. The effectiveness of having working smoke detectors in your home was also demonstrated, as smoke from the tree quickly filled the structure. Modern LED Christmas lights use less energy and are much cooler, lowering fire danger. ALL Christmas lights should be inspected for frayed or broken wires before hanging on a tree or home. Have a safe and happy holiday! Read Post

Dec 08 - The 13 recruits of Sacramento Fire Academy class 16-3 have endured several weeks of pain and hardship to reach the end of their journey. Not all who started were able to finish, and these 13 who made it had to battle every step of the way. As an agency, we are extremely proud of their accomplishments, and happy to welcome them to the Sacramento Fire family. These new firefighters are adding their names to an incredible legacy, with a history that stretches back over 166 years, joining the many men and women who have served Sacramento with pride. Tomorrow night they graduate in a ceremony at the Crest Theater, but today they celebrated by partaking in a Sacramento Fire tradition: the Tower Climb. Now held in the Wells Fargo building, the recruits climb twice from the ground floor to the roof, totaling 68 stories, wearing full turnout gear and carrying high-rise hose bundles. There they get a brief talk from the drill master, and then have time to look out over the city they are about to swear an oath to protect. It is a time of solemn celebration. Congratulations 16-3! Read Post

Dec 06 - Советы безопасности Угарнoгo газa (CO) и обогревателeй - As the cold weather returns, we are continuing with our message of heater safety and Carbon Monoxide awareness this week, this time with the help of one of our Russian-speaking firefighters, Tim Kut. Please share with your Russian-speaking friends. Спасибо! RAM | Russian American Media Russian Information & Support Services Russian Circles Read Post

Dec 05 - As more cold weather approaches this week, we revisit an important Spanish-language heater safety message from last year. Sacramento Firefighter Roberto Padilla provides some important tips to keep your household safe. Please take a moment to watch and share with your Spanish-speaking family and friends. Univision Noticias Telemundo Read Post

Nov 29 - Photos from a two-alarm structure fire in an abandoned nursing home in South Sacramento early yesterday morning. It was one of two working fires in Sacramento at the same time, the other in North Sacramento. There were no injuries, crews kept the fire contained to the buildings of origin, and the cause is under investigation. Read Post

Message from the Chief

Sacramento Fire Department Chief Walt White

Welcome to the Sacramento Fire Department website! 

We view our website as a means to connect with the community we serve; to provide you with the information and level of service you desire. It is important that our website is easy to navigate, educational, and has current and relevant information for you to use. We envision a multitude of uses for this media and yet, staying connected to you is the primary reason. 

As our customer, your feedback is very important to us. We welcome your comments and suggestions and encourage you to provide your input by taking one of our surveys to let us know how we are doing.

Thank you!

 

Career Information

Truck_5_Crew

The Sacramento Fire Department offers careers with benefits, varied work assignments, and unlimited opportunity. Most provide an opportunity that doesn’t tie you to a desk, but takes you into the community to meet people and resolve real world problems where you’ll see the tangible results of your efforts while building an insurmountable set of problem solving skills. Read more...