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CUSTOMER INPUT

customer_input

Our goal at the Sacramento Fire Department is to provide excellent customer service to our community. As our customer, your input is very important to us.

SURVEYS: 

Surveys are a critical part of our ability to continually improve our service to you and we appreciate you taking a few minutes to provide your feedback.

Patient Satisfaction Survey (ambulance transport)

Customer Satisfaction Survey 

Community Expectations Survey

OUTREACH ITEM:

Proposed Fire Code Amendments

SOCIAL MEDIA FEEDS

Jan 11 - HELMET CAM: Fire broke out early this morning in a single family dwelling at Bell Avenue and Standrich Street in North Sacramento. Footage from a Captain's helmet camera and the dash camera of a Battalion Chief shows heavy fire in the garage and through the roof of the structure. Fire crews confined the fire to the building of origin, there were no injuries, and the cause is under investigation. Thanks for assistance from Sacramento Metropolitan Fire District Read Post

Jan 10 - Sacramento Fire boat and rescue crews were called to Discovery Park at the confluence of the American and Sacramento Rivers today. A cat was stranded on a log by rising flood waters. As the boat crew approached the cat, he predictably climbed into a tree. Using an animal control officer's lasso, firefighter Darren Jacks went above and beyond the call of duty by climbing into the tree and bringing the cat down. Nicknamed Harvey, the cat is currently being evaluated at the Front Street Animal Shelter. Read Post

Jan 09 - Sacramento Fire rescue and boat crews rescued a man this morning trapped by rising waters at Northgate and Garden Highway. Passersby were alerted by his calls for help and called 911. Safely brought to shore, the 56 year old man was evaluated by firefighter paramedics and transported to a local hospital. Read Post

Jan 08 - The American River continues to rise as it passes through Sacramento. Water is across the bike trail in several locations, and the heaviest weather is still to come. Please stay away from the American River Parkway, dangerous conditions exist. Read Post

Jan 07 - Sacramento Fire crews were met with heavy smoke and fire conditions at a house fire on Warren Avenue late last night. Interior engine and truck crews struggled to advance in extremely high heat and zero visibility until the roof crews were able to cut and ventilate. Once ventilation occurred, the engine crews advanced to extinguish the fire and truck crews completed their search. Five people were evacuated safely, but four cats and a dog were not so lucky. Residents stated that they had a smoke alarm, but it was not working. Neighbors alerted them to the fire by banging on the front door. Please check your smoke alarms! Read Post

Message from the Chief

Sacramento Fire Department Chief Walt White

Welcome to the Sacramento Fire Department website! 

We view our website as a means to connect with the community we serve; to provide you with the information and level of service you desire. It is important that our website is easy to navigate, educational, and has current and relevant information for you to use. We envision a multitude of uses for this media and yet, staying connected to you is the primary reason. 

As our customer, your feedback is very important to us. We welcome your comments and suggestions and encourage you to provide your input by taking one of our surveys to let us know how we are doing.

Thank you!

 

Career Information

Truck_5_Crew

The Sacramento Fire Department offers careers with benefits, varied work assignments, and unlimited opportunity. Most provide an opportunity that doesn’t tie you to a desk, but takes you into the community to meet people and resolve real world problems where you’ll see the tangible results of your efforts while building an insurmountable set of problem solving skills. Read more...