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CUSTOMER INPUT

customer_input

Our goal at the Sacramento Fire Department is to provide excellent customer service to our community. As our customer, your input is very important to us.

SURVEYS: 

Surveys are a critical part of our ability to continually improve our service to you and we appreciate you taking a few minutes to provide your feedback.

Patient Satisfaction Survey (ambulance transport)

Customer Satisfaction Survey 

Community Expectations Survey

OUTREACH ITEM:

Proposed Fire Code Amendments

SOCIAL MEDIA FEEDS

Feb 23 - Sacramento Fire Department OES Swift Water Rescue Team TASK Force 7 on their 2017 winter storm mobilization. Taking a day to perform training exercises in the rapid moving water of the Feather River just outside of Chico. Read Post

Feb 23 - Truck 6 performing verticle ventilation on a single story residential structure fire yesterday on 52nd Street. This was their 3rd fire of the day. Read Post

Feb 21 - Members of the Sacramento Fire Department are currently deployed in the City of Chico with the Cal OES Swiftwater Rescue Team. Today, the crews got a chance to train on local waterways with members of the Chico Fire Department. Everybody is watching the weather to see what the next fews days might hold, but all are prepared and ready for any water rescues that may happen. Thank you to Chico Fire for your hospitality! Read Post

Feb 20 - Sacramento Fire Department boat and rescue crews have deployed with Cal OES Swiftwater Rescue equipment to the city of Chico. Teams from all over California have been moved to the Northern Central Valley to stage in preparation for this current round of heavy rain. With ground already saturated from previous storms, flooding is a real possibility in many of these communities. The deployments are precautionary at this time, however the crews stand ready to respond at a moments notice. Read Post

Feb 15 - In Memoriam: One year ago yesterday, the Sacramento Fire Department lost one of our own when Firefighter Billy Lewis took his own life. Billy struggled for many years with the stresses and horrors that he experienced in his 20-year career in the fire service, and finally he lost his battle. In recent years, the effects of PTSD on firefighters and other first responders has become increasingly well documented, and it is a sad fact that suicide among emergency services personnel is on the rise across the United States. The Firefighter Behavioral Health Alliance is doing great work helping those in need and raising awareness of this issue, and the International Firefighter's Union (IAFF) has also taken big strides towards implementing behavioral health programs designed to help their members. Please direct those who you think might need help to these resources. Here at home, the Sacramento Fire Department has expanded and strengthened our internal network of help and outreach, supporting our own personnel who may be having trouble, and making available counseling, peer support, and other options for those who need help. We are working actively to remove the stigma that was once associated with asking for help, and turning away from a fire service culture that has traditionally required firefighters to "Suck it Up" and internalize the traumas they experience. We are sorry to say that Billy's suicide was not the first in our department in recent years, but we are working hard to try and make sure that it is the last. Rest in peace, Billy, from your entire Sacramento Fire Family. Read Post

Message from the Chief

Sacramento Fire Department Chief Walt White

Welcome to the Sacramento Fire Department website! 

We view our website as a means to connect with the community we serve; to provide you with the information and level of service you desire. It is important that our website is easy to navigate, educational, and has current and relevant information for you to use. We envision a multitude of uses for this media and yet, staying connected to you is the primary reason. 

As our customer, your feedback is very important to us. We welcome your comments and suggestions and encourage you to provide your input by taking one of our surveys to let us know how we are doing.

Thank you!

 

Career Information

Truck_5_Crew

The Sacramento Fire Department offers careers with benefits, varied work assignments, and unlimited opportunity. Most provide an opportunity that doesn’t tie you to a desk, but takes you into the community to meet people and resolve real world problems where you’ll see the tangible results of your efforts while building an insurmountable set of problem solving skills. Read more...