welcome

New Service Schedule

Restricted resources have resulted in change in 311 services. On the 2nd and 4th Fridays of each month, 311 will only handle urgent issues, such as injured animals, water, sewer or drain emergencies, roadway hazards & traffic signal malfunctions. We ask that our customers needing routine service contact us at another time. We're still available by email typically responding within 48 hours.

We apologize for any inconvenience & hope to offer full service again in the future.

The 311 Call Center will process only emergency calls on the following dates:

January 13
January 27
February 10
February 24
March 9
March 23

April 13
April 27
May 11
May 25
June 8
Jun2 22

City Services simplified: 24-hours a day, 7 days a week, 365 days a year.

Now you can use our online form to request solid waste (garbage, recycling and yard waste) service or report problems.

Try our NEW Sac City 311 online service

Here to serve residents, visitors and businesses.

Dial 3 - 1 - 1

Toll free within Sacramento (Cellular service providers may charge for air-time)
Dial (916) 264-5011 from outside the City of Sacramento
TTY 916-808-8563

Your City, Your Call,
Your Email

Email us at 311@cityofsacramento.org.
All services available over the phone are accessible through email as well.
From a mobile device, report problems at SeeClickFix.com/Sacramento

More Information

Why Call 311?

311 provides a single point of contact for City of Sacramento government services. We handle requests for building permits, stray animals, utilities services, and much more. Our 311 customer service agents undergo extensive training to ensure each caller gets a courteous, quick and accurate response - 24 hours a day, including weekends and holidays. More...