Questions, Concerns, Compliments?
City Functional
Directory
Sacramento City Operator
(916) 264-5011
TTY for the Hearing Impaired
(916) 264-8563
Available 24 hours a day, 7 days a week, 365
days a year!
What is a City Operator?
As part of the City of Sacramento’s Department of General
Services, City Operators are real people who answer calls from
both external and internal City customers. We do not have
a phone tree, so you can expect quick service from a live person!
We are a central point of contact, available to direct callers
to the appropriate City departments. Sacramento City Operators
assist in demystifying government, while working to simplify interactions
quickly and efficiently. Getting the customer to success
is our primary goal. Our daily mission is to leave you saying
"Wow", that was great service!
In brief, the following describes services currently made available
by City Operators:
During normal business hours, Sacramento City
Operators provide:
Sacramento City Operators provide critical after-hours
non-emergency services by dispatching crews to respond to:
- Fallen trees
- Stray and injured animals
- Clogged storm drains
- Missed garbage service
- Traffic signal malfunctions
- Sewer or water main break
- And a variety of other services
When in doubt, give us a call. If we can't help,
we will find someone who can!
City Operators also offer assistance in navigating the City’s
web services and will offer interactive instructions on how to
get to a City site and facilitate filing reports on-line.
The City Operator Program is currently expanding its service
offerings and welcomes feedback from our customers. The
future goal of the City Operator Program is to migrate to a 311
concept. A single-easy to remember number for your government
needs. If you have any comments or would like to make suggestions
for improvement, please use the Comment Page.
Until then, please continue to contact us at:
(916) 264-5011
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