Getting the Customer to Success!
Neighborhood Services Mission |
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| The Neighborhood Services Department bridges and engages Sacramento’s diverse residents with resources to maintain, revitalize, and promote healthy communities. |  |
Customer Service |
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| Neighborhood Services is working to identify all our customers and how to best meet their needs. The Department | |
| has developed a flowchart to map our plans to maintain and improve our customer service. Visit this page often to see what we are doing to get our customers to success! | |
What Customers Say About Neighborhood Services |
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Thank you so much for forwarding my letter to the right person! I feel very hopeful…Thanks again for your help and for your work in what looks like a very helpful organization.- Sacramento resident |
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Thank you so much for coming to our neighborhood association meeting Wednesday. I think we got a lot of neighbors to come out to move their complaints forward in a positive way. Now maybe they will be more active.- neighborhood association member |
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Thank you so much for all that you are doing in helping bring our (apartment) complex to what it once was.- Sacramento apartment tenant |
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Thank you for all your efforts to pull together the Meadowview project! You've been really out there getting all the pieces tied together! And thank you for staying your calm and pleasant self during all the hectic activity. You're great!- Sacramento City staff member |
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I want to thank you, not only for coming out to the tree planting but for being an important part of it as well. I know that you did not have to give so much. It was not overlooked. KEEP UP THE GOOD WORK!!- neighborhood association board member |
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Who are our customers?
| EXTERNAL CUSTOMERS | INTERNAL CUSTOMERS |
• Residents • Neighborhood Groups • Business Groups • Faith-Based Organizations • Community Based Organizations • Schools • Social/Health Services • Outside Agencies • Media |
• NSD Staff • Mayor & Councilmembers • Mayor & Councilmember Staff • Other City Departments • Library • Sacramento Housing & Redevelopment Agency (SHRA) |
NSD Customer Service Initiatives
Community Calendar
Develop an online calendar listing public and neighborhood group meetings taking place throughout the city
Community Contact Database
Offer an online tool to city staff that will help them get contact information for community members who want to hear about proposed projects, city programs, or events
Problem Resolution
Coordinate city staff and resources to address complex neighborhood issues
Outreach Consultation
Advise city staff on efforts to outreach to residents and community groups
Resident Assistance
Refer residents to department staff who are best able to help them
Do you have feedback on our new website?
Tell us your website comments, issues, or concerns using our online comment form.[ City of Sacramento > Neighborhood Services Department > Customer Service Improvement Program ]