Frequently Asked Questions
What is the Neighborhood Services Department? |
| Neighborhood Services is your link to city services and staff. Our primary services include providing information for city services, helping neighborhoods address community issues, supporting neighborhood organizations, and involving residents in city government. |
| Where is the Neighborhood Services Department located? |
The Neighborhood Services Department office is located at: 921 10th Street, Room 500 Sacramento, CA 95814 Get more detailed contact information. |
| Abandoned Vehicles. How do I report an abandoned vehicle on a city street? |
| You can report abandoned vehicles to the Code Enforcement Department at (916) 808-5948 or complete a Code complaint form online. |
| Barking Dogs. How do I report a barking dog? |
| The Animal Care Services Department addresses issues involving animals. Please call the Animal Care Services Department directly at (916) 808-7387. |
| City Operator. Does the City have an information line to help me? Who do I call after regular business hours? |
| The City Operator is available to 24 hours a day, 7 days a week to help direct your call to correct City department. The City Operator can also dispatch city crews if you need help with City services after regular business hours. Dial (916) 264-5011 to reach the City Operator. |
| Paying City-Related Fees and Bills. Where can I pay a utility bill, parking ticket, or pay other city-related fees? |
| Payment of utility bills, parking tickets, or other city-related fees can be made at the Cashier's Office located in Room 1214 in the New City Hall, 915 I Street. |
| City Park/Facility Reservations. How do I reserve a city park or facility? |
| City park and facility reservations are coordinated by the Parks & Recreation Department. Download a Parks & Recreation reservation form or call the department directly at (916) 808-3821. |
| Dangerous Buildings. How do I report a substandard or dangerous building? |
| You can report substandard or dangerous buildings to the Code Enforcement Department at (916) 808-5948 or complete a Code complaint form online. |
| Dangerous Weeds/Grass (VACANT LOT). How do I report high weeds or dry grass on a vacant lot? |
| The Fire Department coordinates the Weed Abatement Program which addresses high weeds or dry grass on vacant lots. Please call the Fire Department directly at (916) 808-1300. |
| Dangerous Weeds/Grass (LOT WITH STRUCTURE). How do I report high weeds or dry grass on a lot with a building on it? |
| The Code Enforcement Department issues citations to property owners who have high weeds or grass on a lot with a structure. You can call the Code Enforcement Department directly at (916) 808-5948 or complete a Code complaint form online. |
| Entertainment Permits. How can I get information on Entertainment Permits? |
| Entertainment Permits are issued by the Revenue Division. To apply for an Entertainment Permit, call the Revenue Division directly at (916) 808-7800. For questions about the inspection and/or enforcement of entertainment permits, call the Code Enforcement Department at (916) 808-8149. |
| Fallen Trees/Broken Tree Limbs. Who do I call to report a fallen tree or broken tree limbs on city property or obstructing a sidewalk? |
| The Tree Services Division of the Parks & Recreation Departments addresses fallen trees or broken limbs. Please contact Tree Services directly at (916) 808-6345. |
| Fence Requirements. How can I get information on fence guidelines for private property? |
| Fence construction is regulated by the Development Services Department. For information on fence requirements, call the Development Services Department directly at (916) 808-5656 or visit their website for fence guidelines. |
| Graffiti. How do I report graffiti on buildings, fences, soundwalls? |
| The Code Enforcement Department coordinates the Graffiti Abatement Program. You can call the Code Enforcement Department directly at (916) 808-5948 or complete a Code complaint form online. |
| Illegal Dumping. How do I report illegal dumping? |
| Report illegal dumped materials to Solid Waste by calling (916) 808-4900. They will dispatch a work crew to pickup the materials. Call the Sacramento Police Department non-emergency number at (916) 264-5471 on weeknights, weekends, holidays, or if illegal dumping is in progress. A reward of $500 will be paid by the City of Sacramento to any person furnishing information which results in an arrest and conviction. |
| Inoperable/Junked Vehicles. How do I report an inoperable/junked vehicle on private property? |
| You can report inoperable/junked vehicles on private property to the Code Enforcement Department at (916) 808-5948 or complete a Code complaint form online. |
| Junk/Debris. How do I report junk and debris on private property? |
| You can report junk and debris on private property to the Code Enforcement Department at (916) 808-5948 or complete a Code complaint form online. |
| Loud Disturbances. How do I report loud music, radio, car stereo, loud party, etc. in the City? |
| Please report loud disturbances in your neighborhood to the Police non-emergency number at (916) 264-5471. |
| Neighborhood Watch. Who do I call if I have questions about starting a Neighborhood Watch? |
| The Neighborhood Watch Program is coordinated by the Police Department. For information about Neighborhood Watch, please call (916) 566-6418. |
| Non-English Speakers. What should I do if I don't speak English and need a translator when speaking to city staff? |
| City staff have access to translators to help communicate with non-English speakers. When calling City staff, let them know what language you speak. City staff will place you on hold briefly until they are able to get a translator on the telephone line. |
| On-Street Parking Permit. Who do I call to get a permit for On-Street Parking? |
| Permits for On-Street Parking are issued by the On-Street Parking Division of the Transportation Department and can be reached at (916) 808-5354. |
| Pot Holes. Who do I call to report pot holes in city streets? |
| The Street Services Division of the Transportation Department maintain city streets. To report pot holes, call the Street Services Division directly at (916) 808-1888. |
| Special Event/Street Closure Permits. How can I apply for a special event or street-closure permit? |
| Permits for special events or street-closures are issued by the Parks & Recreation Department. Please call Parks & Recreation directly at (916) 808-3821 or download a Parks & Recreation permit application. |
| Street Lights. How do I report a burned out street light? |
| Street lights are maintained by the Street Services Division in the Department of Transportation. Please call the Street Division directly at (916) 808-6313. |
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