Frequently Asked Questions

What is the Neighborhood Services Department?
Neighborhood Services is your link to city services and staff.  Our primary services include providing information for city services, helping neighborhoods address community issues, supporting neighborhood organizations, and involving residents in city government.
 
Where is the Neighborhood Services Department located?

The Neighborhood Services Department office is located at:

915 I Street, 3rd Floor

Sacramento, CA 95814

Get more detailed contact information.

 
Abandoned Vehicles.  How do I report an abandoned vehicle on a city street?

You can report abandoned vehicles to the Code Enforcement Department at 3-1-1 or online:
Service Requests

 
Barking Dogs.  How do I report a barking dog?
The Animal Care Services Department addresses issues involving animals.  Please call the Animal Care Services Department directly at 3-1-1.
 
Paying City-Related Fees and Bills. Where can I pay a utility bill, parking ticket, or pay other city-related fees?

Payment of utility bills, parking tickets, or other city-related fees can be made at the Cashier's Office located in Room 1214 in the New City Hall, 915 I Street (NOTE: Hours will change effective 8/1/2010)

Parking Citations and Utility Bills can be paid online.

 
City Park/Facility Reservations.  How do I reserve a city park or facility?
City park and facility reservations are coordinated by the Parks & Recreation Department.  Download a Parks & Recreation reservation form or call the department directly at (916) 808-6060.
 
Dangerous Buildings.  How do I report a substandard or dangerous building?
You can report substandard or dangerous buildings to the Code Enforcement Department at 3-1-1 or online:
Service Requests.
 
Dangerous Weeds/Grass
(Both Vacant Lot and Lot with Structure)
How do I report high weeds or dry grass on a vacant lot or a lot with a structure?

The Code Enforcement Division issues citations to property owners who have high weeds or grass on a vacant lot or a lot with a structure.  You can call Code Enforcement directly at 3-1-1 or online:
Service Requests.
 
Entertainment Permits.  How can I get information on Entertainment Permits?
For questions or to apply for an Entertainment Permit, call the Code Enforcement Department at (916) 808-3535.
 
Fallen Trees/Broken Tree Limbs.  Who do I call to report a fallen tree or broken tree limbs on city property or obstructing a sidewalk?
The Urban Forestry Division of the Department of Transportation addresses fallen trees or broken limbs.  Please contact Urban Forestry at 3-1-1.
 
Fence Requirements.  How can I get information on fence guidelines for private property?
For information on fence requirements, contact the Development Services Department at 3-1-1 or visit their website for fence guidelines.
 
Graffiti.  How do I report graffiti on buildings, fences, soundwalls?
The Code Enforcement Department coordinates the Graffiti Abatement Program. You can call the Code Enforcement Department at 3-1-1 or online:
Service Requests.
 
Illegal Dumping. How do I report illegal dumping?
Report illegal dumped materials to Solid Waste by calling (916) 808-4900. They will dispatch a work crew to pickup the materials. Call the Sacramento Police Department non-emergency number at (916) 264-5471 on weeknights, weekends, holidays, or if illegal dumping is in progress. A reward of $500 will be paid by the City of Sacramento to any person furnishing information which results in an arrest and conviction. If you are reporting an illegal dumping that is not in progress you can report it online:
Service Requests
 
Inoperable/Junked Vehicles.  How do I report an inoperable/junked vehicle on private property?
You can report inoperable/junked vehicles on private or public property to the Code Enforcement Department at 3-1-1 or online:
Service Requests.
 
Junk/Debris.  How do I report junk and debris on private property?
You can report junk and debris on private or public property to the Code Enforcement Department at 3-1-1.
 
Loud Disturbances.  How do I report loud music, radio, car stereo, loud party, etc. in the City?
Please report loud disturbances in your neighborhood to the Police non-emergency number at (916) 264-5471.
 
Neighborhood Watch.  Who do I call if I have questions about starting a Neighborhood Watch?
The Neighborhood Watch Program is coordinated by the Police Department.  For information about Neighborhood Watch in your area (North, Central, or South), contact Barbara Falcon at mfalcon@pd.cityofsacramento.org or phone 548-4435.
 
Non-English Speakers. What should I do if I don't speak English and need a translator when speaking to city staff?
City staff have access to translators to help communicate with non-English speakers. When calling City staff, let them know what language you speak. City staff will place you on hold briefly until they are able to get a translator on the telephone line.
 
On-Street Parking Permit.  Who do I call to get a permit for On-Street Parking?
Permits for On-Street Parking are issued by the On-Street Parking Division of the Transportation Department and can be reached at 3-1-1.
 
Pot Holes.  Who do I call to report pot holes in city streets?
The Street Services Division of the Transportation Department maintain city streets.  To report pot holes, call 3-1-1 or online:
Service Requests.
 
Special Event/Street Closure Permits.  How can I apply for a special event or street-closure permit?
Permits for special events or street-closures are issued by the Parks & Recreation Department.  Please call Parks & Recreation directly at (916) 808-6060, M-F 10am-4pm, or download a Special Events Permit.
 
Street Lights.  How do I report a burned out street light?
Street lights are maintained by the Street Services Division in the Department of Transportation.  Please call the 3-1-1 to report the outage or online:
Service Requests.
 

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