New registration software brings
many benefits to our customers

The Department of Parks and Recreation is now using new software to process class registrations. You will see that the Activity Numbers for classes in the Spring 2006 Directory look very different, because these numbers are generated by the new software.

During the coming months, we will also be using the same software for other programs such as teen and youth activities, City Safari Tours, and facility reservations.

During 2006, we plan to offer new services such as Internet registration for activities. You will be able to easily “shop” amongst many activities and quickly pay your fees online securely and safely.

Also look for Parks and Recreation facility availability on the Internet -- day or night you will be able to check dates and times our centers and meeting rooms are available.

For those who do not use the Internet, we will provide improved voice telephone services (Automated Phone Registration) in January.

Most importantly, our users will experience real time customer service whether they choose the Internet or Automated Phone Registration.

Why you need to submit a form

Before you can get all the benefits of this new software, we need you to assist us. ll of our customers need to submit a Client Information Form (CIF). We use this information to create an account in order that you may use the automated systems.

If you plan to use Automated Phone Registration, or online registration, you will need to submit the CIF.

If multiple members of your household will be registering for our activities, each person’s information (birth date, gender, name) is needed. After we receive and process your CIF, you will receive confirmation in the mail. The Primary Contact will receive the family PIN number, and each individual is issued an id number. It will take approximately 10 days to receive this information in the mail. To get ready to use the new automated systems, please submit a Client Information Form.