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pUBLIC Counter Hours & Contact Info

The Permit Counter is the "one-stop" public information and service center for a number of City agencies to assist customers with planning, engineering, building, and transportation issues.


Public Counter
300 Richards Boulevard, 3rd Floor
Sacramento, CA 95811


Appointments are available for planning questions and minor building permit needs on Tuesdays, Wednesdays. and Thursdays (beginning the week of September 11, 2023) from 9:00 a.m. to 3:30 p.m. with two appointments available for each half-hour time slot. For more information and to make an appointment, please visit the Appointment Scheduling page. We are also available to assist you through our online services.

Permit services staff is answering general customer questions through our public email account at For customers requiring guidance on our electronic submission process, please email or call (916) 808-5318 for further assistance.

Return to the main Permit Services page.