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Public Counter Hours & Contact Info

The Public Counter is the "one-stop" public information and service center for a number of City agencies to assist customers with planning, engineering, building, and transportation issues.


Public Counter
300 Richards Boulevard, 3rd Floor
Sacramento, CA 95811

Hours of operation

The public counter service hours are  from 9 am to 4 pm, Monday through Friday (excluding City holidays and December 24th and 31st)

You may sign up for services at the third floor lobby sign up sheet as early as 8:00 am. Reception staff begins check-in at 8:30 am.

Code Enforcement staff are available from 9 a.m. to 3:30 p.m. Monday through Friday (excluding City holidays).

Over the Counter plan review Services

Visit the Building Division Over the Counter Plan Review Page for information on Commercial and Residential Over the Counter Plan Review Services.

Live Public Counter Wait Times

Plan your visit to the Public Counter accordingly by checking the current wait times.