Department of Community Response 

On July 1, 2020, the City Council directed the City Manager to develop an alternative response model for 911 calls that do not require traditional emergency services. This Office was originally created as a Division in the City Manager’s Office. The Division became the standalone Department of Community Response (DCR) effective July 1, 2021. DCR deploys social workers and outreach specialists who are trained to resolve certain crises such as behavioral health, homelessness, youth and family disturbances, school response, and substance use issues. The goal of the DCR is to divert entry into jails and emergency departments by connecting individuals with appropriate services and treatment options to better resolve such crises.

Contact Community Response
Email: DCR@cityofsacramento.org
For help with people experiencing homelessness, please call 311 or visit the City’s 311 page.