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311 Customer Service


The City of Sacramento's world-class service just got even better!

The new City of Sacramento 311 Customer Service Help Center website and mobile app make asking questions and getting service simple. Our goal is to make government more accessible and life a little easier for our residents, businesses and visitors.


Visit Help Center

Android App on Google Play Download on the App Store


Call or email the 311 call center


311 or (916)-808-5011

(916) 264-5011 if outside City Limits


(916) 808-8563 TTY


Note: If your call is routed to the County when dialing 311 within City Limits, please inform your telephone service provider's customer service department.



Typical email response time is within 72 business hours. If this is an urgent matter requiring immediate attention, please call us.

311 provides a single point of contact for City of Sacramento services. We handle requests for building permits, stray animals, utilities services, and much more. Our 311 customer service agents undergo extensive training to ensure each caller gets a courteous, quick and accurate response - 24 hours a day, including weekends and holidays. More...
Our Call Center operators can assist in Spanish, Russian, Hmong, and Tagalog.