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About 311

City of Sacramento's world-class services just got even better!

Whether it's refuse collection, leaf pickup, street sweeping or world-class drinking water, Sacramento is a leader in providing quality customer services. Sacramento City 311 enhances these amenities by making City government even more accessible .

Sacramento City 311 is a centralized call center for the City of Sacramento that is intended to make life a little easier for its residents, businesses and visitors. Sacramento City 311 call center works to answer questions as.

Our live representatives are ready to assist you 24 hours a day, seven days a week. Allow us to navigate the system for you to find the answers or the people you need.

We look forward to serving you!

What is 311?

Sacramento City 311 is an easy-to-remember phone number that residents, businesses and visitors can use to request service, report problems or get information from local government. Sacramento City 311 is your resource for connecting with the City of Sacramento.  We handle requests for building permits, stray animals, utilities services, and much more - 311 Call Center is ready to help! Our customer service agents undergo extensive training to ensure each caller gets a courteous, quick and accurate response.

311 provides a single point of contact for City of Sacramento government services.

Why was 311 created?

The Sacramento City 311 service is part of an ongoing effort by the City of Sacramento to make access to City government easier and more responsive to the needs of residents, businesses and visitors. Now there is no need to search the phone directory for the right City department - let us take care of that for you.

How does 311 work?

A courteous 311 customer service agent will assist you in finding the appropriate government service you need. If you need information, we will either provide it directly or connect you to the appropriate department for your answer. If you need a service, we will automatically route a work request to the proper department for a City crew to respond.

Who can call 311?

Anyone within the Sacramento City limits can call 311 free of charge from a land-line telephone or cable line. 311 works on most cell phones as well. Cell coverage is determined by individual service providers.

What if I need to call 311 from outside city limits?

Callers outside the City limits can reach 311 Call Center by calling (916) 264-5011.

When do I use 311, and when do I use 911?

The 911 service is for emergencies, such as house fires and crimes in progress, that require an immediate response by police, fire crews or an ambulance. For all other City services, call 311.

Will a 311 agent be able to respond in multiple languages?

Yes, through the use of a third-party translation service, we can respond in over 150+ languages and dialects.

Will a 311 agent be able to respond to calls from hearing impaired individuals?

Yes, TDD/TTY callers can dial 311 and then press 3, or dial (916) 808-8563.