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Phishing Information and Awareness Training

No reputable institution will ask anyone to submit personal login, password, or credit card information through email or a link in email. Clicking on the links in the message may lead to deceptive websites designed to look like a legitimate site, or may link to websites that infect your computer with viruses and other malicious software. Delete suspicious messages immediately. Do not click on any links in the message. Do not open any attachments, as they may contain viruses or other malware.

Phishing Awareness

Work with the Information Security Office to combat identity theft! Got suspicious email? Provide a copy for analysis, and we can take action to shut them down. If the message originates from City resources, or the sender appears to be someone from the City, the Information Security Office needs to know about it. Please send the message, with full headers, to

Instructions for viewing/sending header information are available in the "How to Report..." section. Although a message can be forged to make it falsely appear that the message originated at City, we can examine the message to verify its source.

We do this using the email headers, which are the electronic equivalent of digital bread crumbs. Normally, when you forward an email, only the text is sent. By forwarding the original email as an attachment, we can examine these bread crumbs to determine where it came from.

How to Report if You Have Been a Victim of a Phishing Scam

Forward spam that is phishing for information to The Information Security Office will analyze the phishing attempt and take appropriate action. To properly submit a phishing attempt please include the email headers.

If you feel you have become a victim of a phishing attack, please contact the Information Security Office at (916) 808-5893.

Outlook Specific Header Forwarding

Outlook 2007 (Windows)

  1. Option 1 Highlight a message in any mailbox. From the Actions menu choose "Forward as attachment".

  2. Option 2 Highlight a message in any mailbox. Press Crtl+Alt+F

  3. Option 3 Open a message. From the Other Actions menu choose "Forward as Attachment"

Outlook 2010 (Windows)

  1. Open message by double-clicking on the message

  2. Click on "More"

  3. Select "Forward as Attachment"

Outlook 2010 (Mac)

  1. From Delete box, highlight email, right click, forward as attachment

  2. Go to "Message" (located in the tool bar at the top of the screen when you are in Outlook)

  3. Go to "Forward Special"

  4. "As an attachment"