Contact the department of utilities

The Department of Utilities is not shutting off services for non-payment and will waive late fees to ensure continued access to critical utility services.

Utilities customer SERVICE

For assistance with Department of Utilities customers accounts, setting up a new account, changing an existing one, or information on liens:

• Call 916-808-5454
• Email utilitiescs@cityofsacramento.org

Available Monday to Thursday from 8 a.m. to 4 p.m. and Friday from 8 a.m. to 11:30 a.m., excluding holidays.

Payments may be made using the City’s Mobile Pay App, online at the City’s Utility Billing page, automated phone system or over the phone with a customer service representative.
There is no charge for payments made using these methods.

Other services

• Water conservation help
  Call 916-808-5605 or email WaterConservation@cityofsacramento.org




• Assistance with a vehicle or site hydrant permit
  Call 916-808-5454. Payment for vehicle inspections, meter deposits and installations may be made by credit card only.



• Water, sewer and drain service requests
  Call 916-264-5011


• Sewer, drainage and water facility map requests
  Email maprequest@cityofsacramento.org


• Development projects, utility records, how to pay for City meter or tap connections
  Call 916-808-7890 or email DOUDevelopmentReview@cityofsacramento.org
  
  Utilities services related to development are also provided at the Community Development Department public counter


• News media requests
  Call 279-759-1528 or email DOUPIO@cityofsacramento.org

OUR LOCATION

City of Sacramento Department of Utilities
1395 35th Avenue
Sacramento, CA 95822

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