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Contact the department of utilities

The Department of Utilities is not shutting off services for non-payment and will waive late fees to ensure continued access to critical utility services.

Utilities customer SERVICE

For assistance with Department of Utilities customers accounts, setting up a new account, changing an existing one, or information on liens:

Available Monday to Thursday from 8 a.m. to 4 p.m. and Friday from 8 a.m. to 11:30 a.m., excluding holidays.

Payments may be made using the City’s Mobile Pay App, online at the City’s Utility Billing page, automated phone system or over the phone with a customer service representative.
There is no charge for payments made using these methods.

Other services


City of Sacramento Department of Utilities
1395 35th Avenue
Sacramento, CA 95822