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Contact the department of utilities

Our Location

1395 35th Avenue
Sacramento, CA 95822

Utility Services Requests

For requests related to water, sewer, and drain service (workers in trucks respond to this type of request), please dial 311 in the City, or (916) 264-5011 outside the City.

Utility Billing Questions

To set up a new account, change an existing one or get information on liens, contact the Department of Utilities at (916) 808-5454 from 8:00 a.m. to 4:00 p.m., Monday through Thursday, and 8:00 a.m. to 11:30 a.m. on Friday (excluding holidays). Or, send email to

News Media Requests

The Department of Utilities handles media inquiries, public affairs and outreach, as well as informational requests and social media needs. If you need to contact Utilities' Public Affairs, please contact Lon Peterson,, Office: (916) 808-5594, Cell: (916) 370-3150.