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Contact the department of utilities

All City Public Counters are Closed as of 3/19/20

In light of recent directives from the County Public Health Official, and in order to ensure the safety of our customers, community and employees, all City of Sacramento public counters are closed effective 3/19/20 in response to the Coronavirus Disease COVID-19.

For assistance with inquiries regarding customer accounts, please contact Customer Service at (916) 808-5454. Inquiries may also be made via our email address at

Payments may be made utilizing the City’s Mobile Pay App, online via the City’s Utility Billing page, automated phone system, or over the phone with a customer service representative.
There is no charge for payments made utilizing these methods.

If you need assistance with a vehicle or site hydrant permit, please contact Customer Service at (916) 808-5454 for assistance over the phone. Payment for vehicle inspections, meter deposits and installations may be made by credit card only. In order to ensure continued access to critical utility services, the Department of Utilities is not shutting off services for non-payment and will waive late fees.

Our Location

1395 35th Avenue
Sacramento, CA 95822

Utility Services Requests

For requests related to water, sewer, and drain service (workers in trucks respond to this type of request), please dial 311 in the City, or (916) 264-5011 outside the City.

Utility Billing Questions

To set up a new account, change an existing one or get information on liens, contact the Department of Utilities at (916) 808-5454 from 8:00 a.m. to 4:00 p.m., Monday through Thursday, and 8:00 a.m. to 11:30 a.m. on Friday (excluding holidays). Or, send email to

Utility Development Questions

For sewer/drainage and water facility map requests, please send email to

For all other questions/requests related to development projects, utility records, or instruction of payment for City meter or tap connections please email  or call 916-808-7890.

Utilities Public Counter services are also provided at the Community Development Department public counter located on the 3rd floor at 300 Richards Blvd Sacramento, CA 95811.  Visit the following link for further information on the Public Counter service hours.


The Department of Utilities handles media inquiries, public affairs and outreach, as well as informational requests and social media needs. If you need to contact Utilities' Public Affairs, please contact Yvette Rincon,, Office: (916) 808-1806.