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Water Service Termination Policy

  • In response to the COVID-19 outbreak, the Sacramento City Council on March 2020 adopted a resolution that temporarily waives penalties from delinquent utility charges and protects against the discontinuance of City-provided utilities (water, solid waste, wastewater and drainage) despite non-payment.
  • Updated Water Service Termination Policy, February 1, 2020
    The City of Sacramento Department of Utilities has implemented an interim administrative suspension of the water termination program in order to evaluate and ensure its compliance with the low income exemption requirements of Senate Bill 998.

The City of Sacramento Department of Utilities has a "water service termination policy" for customers who are late in paying their water bill.

Under this policy, customers who are more than two months past due on their Utilities bill may be subject to their water being turned off.

Customers who become late in their payments or who cannot pay their current bill should contact the City of Sacramento Department of Utilities Billing at 916-808-5454 to avoid being subject to the service termination policy or to see if they qualify for a payment arrangement. 

Sacramento Utilities Rate Assistance

The City offers rate assistance for income-eligible customers who can receive a monthly credit on water, sewer and garbage bills.

Your total annual savings can be more than $400 a year depending on the services you receive.