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Water Service Termination Policy

Important COVID-19 Information 

In response to the COVID-19 outbreak, the Sacramento City Council on March 17 unanimously adopted a resolution that temporarily waives penalties from delinquent utility charges and protects against the discontinuance of City-provided utilities (water, solid waste, wastewater and drainage) despite non-payment.


The City of Sacramento Department of Utilities has a water service termination policy for customers who are late in paying their water bill. Under this policy, customers who are more than 2 months past due may be subject to their water being turned off.

To avoid being subject to the service termination policy, customers who become late in their payments or who cannot pay their current bill should contact the City of Sacramento Department of Utilities Billing at 916-808-5454 to see if they qualify for a payment arrangement.

The City offers a Sacramento Utility Rate Assistance. If you are an income-eligible customer, you can get a monthly credit on your water, sewer and garbage bill. Your total annual savings can add up to over $380 a year depending on the services you receive. Apply today!


Updated Water Service Termination Policy (Effective February 1, 2020)

The City of Sacramento Department of Utilities has implemented an interim administrative suspension of the water termination program in order to evaluate and ensure its compliance with the low income exemption requirements of Senate Bill 998.